An Update on Wind Mobile.

Please read this post first :http://livingonapendulum.blogspot.ca/2012/07/my-new-phone.html



Re: Regarding the $200 service credit promo [T20121029005NS010Z843493]

GeneralInquiry@windmobile.ca	Nov 7 (4 days ago)		Reply to me

Hello Marie-Louise,

Thank you for contacting WIND Mobile. I've taken a look into the account history and I found that you issue is still being investigated by our Back Office. We will contact you once everything has been sorted out. If you have any additional questions or concerns, please do not hesitate to contact us again via email. Alternatively, you could dial 611 on your WIND handset or call us, toll free, at 1-877-946-3184.

Thank you for choosing WIND,
Have a great day,
Pasquale
WIND Specialist 


--- Original Message --- 
On November 6, 2012 at 7:35 AM, "Marie-Louise" <@gmail.com> wrote:



Hello,



I am writing to advise you that the issue has NOT been resolved, the credit is NOT on my invoice. 



On Mon, Oct 29, 2012 at 1:04 PM, <info@windmobile.ca> wrote: 



Hello Marie-Louise,

I am writing to advise you that the issue you were experiencing with the $200 service credit promo has been resolved.

You will be receiving your credits on your next invoice.

If you have any further questions or concerns, feel free to get back in touch with us by calling 1-877-946-3184.






WIND Cares
611 ? from your WIND phone
1-877-946-3184



Remember: You can always view your bills, check payment history, data usage, and more all online at: http://www.windmobile.ca/myaccount



Re: Regarding our Twitter conversation [T201210160085S010Z836144]

GeneralInquiry@windmobile.ca	Oct 24		Reply to me

Hello Marie-Louise,

Thank you for contactign WIND. I apologize for the delay however your case is still being looked at by our back office team. You will be contacted by one of our representatives as soon as we have a resolution.

Again, thank you for contacting WIND and have a great day!

WIND Cares Team http://www.windmobile.ca 
http://twitter.com/windmobile 
http://www.facebook.com/WINDmobile



                                  
**Reminder** you can pay your bills/top up, check your payment history/usage, and more all by dialing *123# from your WIND phone or by logging into your account athttp://www.windmobile.ca/myaccount

BTW  I thought this was interesting...






Re: Wind Mobile

Marie-Louise  @gmail.com

Oct 18

Reply to ottsun.city

Thank you for finally replying though I will respectfully disagree.   I read stories about corporations abusing their power in newspapers on a daily basis, including yours. It has also been proven that when a company feels threatened to their bottom line they become more cooperative.   I can only assume that this story is a conflict of interest for the sun.
I will keep looking.

Re: Wind Mobile

ottsun.city@sunmedia.ca	Oct 18		Reply to me

Hi "Marie-Louise"



Thanks for the reminder.



Although you have a beef with Wind, we really don't get involved in customer disputes. Honestly, most companies do not respond to media coverage. They're not all of a sudden going to fix things because the Ottawa Sun decides to write a story. And we're not there to mediate disputes.



Good luck with them.



Regards



Don


Don Ermen
Deputy Editor
Digital & Print
Ottawa Sun
613-739-5112
@ottawasuncom



----- Original Message -----
From: "Marie-Louise" <@gmail.com>
To: "ottsun city" <ottsun.city@sunmedia.ca>
Sent: Thursday, October 18, 2012 11:05:10 AM
Subject: Re: Wind Mobile



Hello,

What are my chances or getting a response to this email?




On Sat, Oct 13, 2012 at 9:29 AM, Marie-Louise  < @gmail.com > wrote:

Hello,

I tweeted for assistance and was told to submit my story idea to this email address.

I am having a severe customer service issue with Wind Mobile. Some of my friends, though disgusted with what I am going through are making jokes about my troubles,

I agree going through so much hassled does start to make a person sound a bit looney. I tend to bring out the worst in companies, but eventually, I manage to get them to do the right thing. With Wind nothing seems to be working so I am doing the unthinkable, reaching out to the Media for assistance...

One lone client doesn't matter, you can abuse them and if they leave you lose just what 50 a month... it's a drop in the bucket... why care about the client?


But maybe with you help, they'll care a little more.



Now I am giving you a link to my blog... I wrote everything there, , let me know what you think...


http://livingonapendulum.blogspot.ca/2012/07/my-new-phone.html


http://livingonapendulum.blogspot.ca/2012/08/wind-mobile-saga-continues.html


http://livingonapendulum.blogspot.ca/2012/08/wind-mobile-still-waiting-for-resolution.html

Thanks